Privacy Policy
This policy explains what personal data SalesWA ("SalesWA", "we") collects, why, who we share it with, and the choices you have. It covers the people who use SalesWA (our customers and their teams) and, where we process it for our customers, the people our customers talk to on WhatsApp.
In short: we use your data to run SalesWA for you. We do not sell personal data. Messages and contacts in your workspace belong to your business; we process them only to provide the service.
1. Data we collect about SalesWA users
- Account details: name, email address, phone number, password (stored scrambled, never readable), business name and time zone.
- Billing details: plan, invoices and payment status. Card and bank details are handled by our payment provider (CHIP) and never reach us.
- Use of SalesWA: sign-in times, pages used, device and browser type, IP address, and feedback or screenshots you choose to send us.
2. Data we process for our customers
When a business uses SalesWA, we process on its behalf:
- its contacts (such as names, phone numbers, labels, notes and fields it adds);
- WhatsApp messages, photos, voice notes and documents sent and received through its connected numbers;
- information the business gives its AI salesperson, and the AI's conversation notes.
For this data the business is responsible for having a lawful reason to hold it and for telling its contacts. We act on its instructions.
3. How we use personal data
- to provide SalesWA: show your inbox, send and receive your WhatsApp messages, run your broadcasts, Smart Flows and AI salesperson;
- to create and secure your account, including email verification and preventing misuse;
- to bill you and keep financial records required by law;
- to support you and to improve SalesWA from feedback and usage patterns;
- to tell you about important changes to SalesWA or these policies.
4. Who we share it with
Only with service providers that help us run SalesWA, under agreements that limit their use of the data:
- Meta Platforms (WhatsApp Business Platform) and our WhatsApp Business solution partner, to send and receive your WhatsApp messages.
- WhatsApp, for numbers you link to SalesWA yourself.
- AI service providers, which receive the message text needed to write the AI salesperson's replies (only when you switch the AI salesperson on).
- CHIP (payments), our email provider (account and alert emails) and our hosting providers (servers and storage).
- Authorities, when the law requires it.
Some of these providers may store data outside Malaysia. When they do, we take steps so that the data stays protected to a standard at least as strict as Malaysian law requires.
5. How long we keep it
We keep account and workspace data while your account is open. After it closes we delete or anonymise it within 90 days, except records the law makes us keep (such as invoices, usually 7 years).
6. How we protect it
Data travels encrypted (HTTPS), passwords are stored scrambled, access is limited to the staff who need it, and each workspace's data is kept separate from others.
7. Your choices and rights
- You can see and correct your account details in SalesWA at any time.
- You can ask us for a copy of the personal data we hold about you, ask us to correct it, or ask us to stop processing it for purposes you did not agree to.
- You can close your account at any time.
If you are a contact of one of our customers, please contact that business first; we will help them respond.
8. Contact
For privacy questions or requests, email [email protected]. See also our PDPA Notice (English and Bahasa Malaysia).
9. Changes
We may update this policy. The date at the top shows when it last changed, and we will tell you about important changes by email or in SalesWA.