Terms of Service
By creating an account or using SalesWA, you agree to these terms. "SalesWA" and "we" mean SalesWA. "You" means the business using SalesWA and everyone you invite to your workspace.
1. What SalesWA is
SalesWA is software for managing WhatsApp conversations with your customers: a team inbox, contacts, broadcasts, automated follow-ups and an AI salesperson. It connects to WhatsApp through the WhatsApp Business Platform (the official WhatsApp Business API from Meta) and through WhatsApp numbers you link yourself. SalesWA only provides the software. You decide what is sent, to whom and when.
2. Your account
Give true details, keep your password safe, and tell us straight away if someone else uses your account. You are responsible for everything done in your workspace, including by people you invite.
3. Your content and your customers
The messages, contacts, files and instructions you put into SalesWA are yours, and so is the responsibility for them. You must have your customers' permission to message them, follow Malaysia's Personal Data Protection Act 2010, and follow WhatsApp's own rules (the WhatsApp Business Terms, Business Messaging Policy and Commerce Policy). Do not use SalesWA for spam, scams, or anything illegal, misleading or harmful. How we handle personal data is in our Privacy Policy and PDPA Notice.
4. Plans and payment
Prices are shown in SalesWA before you pay. Payments are handled by our payment provider; we never see or store your full card details. If your plan renews automatically, your saved card is charged at the start of each period until you cancel; otherwise you pay for each period yourself. You can cancel at any time, and your plan stays active until the end of the period you paid for. Fees already paid are not refunded unless the law requires it. WhatsApp's own message charges, where they apply, are separate.
5. Disclaimer
- We are not responsible for the content of any message, file, broadcast or AI reply sent through your account, or for what your customers send you.
- The AI salesperson can make mistakes. Check what it says and take over when needed.
- WhatsApp (Meta) may limit, block or close a WhatsApp number under its own rules. We cannot control or reverse that.
- SalesWA is provided "as is". It may sometimes be unavailable, for example for maintenance or because of WhatsApp, Meta or other providers.
- As far as the law allows, we are not liable for lost sales, lost profits, lost data or other indirect losses, and our total liability is limited to the fees you paid us in the 3 months before the claim.
6. Suspension and ending
We may suspend or close an account that breaks these terms or WhatsApp's rules, or puts others at risk. You can stop using SalesWA at any time. After an account closes we delete its data within 90 days, unless the law requires us to keep it.
7. Changes, law and contact
We may update these terms and will tell you about important changes by email or in SalesWA. These terms are governed by the laws of Malaysia. Questions: [email protected].